Ink Nurse FAQs

Shipping destinations:

We ship both locally and worldwide. If you can't see your country in the menu and would like to place an order, please contact us.

Shipping times:

Local orders take 2-3 business days to be delivered to you and we ship within 1 business day. International orders take 5-10 business days to be delivered via Australia Post, who then hand over to your local postal agency for delivery. We ship within 1 business day. Shipping time might vary depending on location, shipment method and other factors.

We are NOT responsible for your product once it leaves the warehouse as it is handled by AusPost. We will help however we can, but we do not personally handle the delivery, so please contact AusPost first.

Shipping cost:

Orders will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
We often run FREE Shipping promotions, so just check online and at your checkout as this can change.

You can select your preferred payment method at checkout.

- We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Afterpay, Google Pay, Apple Pay and much more.

- If something has gone wrong and you made a mistake, please contact the Ink Nurse team as soon as possible to rectify. All orders are final and the customer should double check their shipping and billing information. 

Your 100% satisfaction is important for us. So if you have any issues, please contact us as soon as possible.

- If a product gets damaged or was faulty upon a delivery - we offer 100% refund with proof having being provided.

- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Unless proof of faulty or bad product can be produced.

- For returns, please email info@ink-nurse.comwith the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

- Please note that customers are responsible for shipping costs of returned items. We are happy to reimburse the costs involved. 

- We use AusPost, the cost of shipping can be calculated here

- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

- Customers have 7 days after delivery to cancel. Items must not be used or tampered with. If customers request to cancel after this time frame they must contact and explain why. We will assess each case at our discretion to determine a partial refund of item only or a full refund including shipping costs. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business day. Unless order is placed on the weekend, which it will be sent the next available day.

Our support team is always happy to guide you at any step!

Our ingredients:

Shea Butter
Vitamine E Cream
Coconut Oil
Aloe Vera Leaf Juice

All ingredients are cruelty-free and vegan suitable.

- Ink Nurse was created to give the people a choice of a high quality, all natural, eco-friendly, super cream that actually cares and listens to it's customers. As well as giving back to the environment and community in any way we can. We provide the people with something outside the box and recognisable. Aiming to become the ultimate tattoo lifestyle brand and the most versatile skin remedy cream available.

Our product was specially designed to be used for a variety of skin irritations and healing purposes. We noticed nobody could really give a clear cut answer as to what to use to heal and take care of their tattoos, so we are going to become that clear cut answer. You wont need to know of any other product once you have tried us on your tattoos. 

Healing fresh ink, revitalising old, faded tattoos, eliminating the dreaded itchy phase after being tattooed, moisturising and invigorating the victims of dry and damaged skin are just some of the many ways we have been reported with helping our customers. 

Not just a tattoo-care product, but an excellent multi-purpose skin care product.

At Ink Nurse, our team of tattoo experts come with years of experience in the industry, both as artists and victims to ink. We know all the ins and outs of getting a tattoo, the things that can go wrong, and the best way to treat your tattoo to give it a long life. We’ve got the answers to your most frequently asked questions. Everything from the average time for a tattoo to heal to how to apply tattoo cream and everything in between. 

With so much variant and misleading information on the web surrounding the topic of tattoo aftercare and tattoo healing times, we’re here to give you some clarity on the matter. Tattoo hydration is a critical element to the healing process of tattoos, and yet most people have no idea about how best to upkeep this. At Ink Nurse, our tattoo moisturiser is among many on the market made specifically to hydrate your tattoos and soothe the healing process. Not only this but the Ink Nurse aftercare cream is specially formulated to boost colour pigmentation in your tattoos to give your old ink a whole new life.

If you still can’t find the answer to your question, give us a buzz and we’ll help guide you to the right advice.

How do I care for my fresh tattoo properly? 

- We provide the perfect remedy ointment to apply to your fresh tattoo but you should always follow your professional tattoo artists advice.

There's plenty of online information about tattoo aftercare, and it really varies dramatically but here is a guide we like to go by, as supplied by one of our owners and respected Australian Tattooist Guild member, Jayden Goodman:

Step 1) Keep covering on when you get home, only remove prior to shower. Once ready for shower (no baths) you may remove and wash with warm soapy water. Please ensure you use a natural soap or wash that does not irritate the wound/tattoo. (the warmer the water, the more your pores open up).

Step 2) Pat dry, allow fresh air to breathe and dry properly. Please, no rubbing, picking or scratching at the tattoo.

Step 3) The following day (allow your tattoo to breathe overnight on the first night), Ensure the fresh tattoo is clean and spot test with a small amount of cream. Avoid prolonged sun exposure, swimming (soaking the tattoo) and strenuous activity. Apply a layer of Ink Nurse 2-3 times a day, or as needed.

Step 4) Repeat cleansing routine in shower and apply Ink Nurse often as you feel the need to. Our cream will absorb without feeling clogged up, thick or waxy like a balm and your skin will be able to breathe and heal optimally. Repeat until healed completely.

Step 5) Continue to apply to ensure prime skin conditions and for your artwork to stay looking bold and fresh on display as it should be.

How much do I apply to my tattoo? 

- The great thing about our product is that it is so easy to apply and spread over your fresh tattoo. It's not thick or greasy and a nice thin layer will suffice. You can re-apply multiple times a day to your own accord. We recommend to follow advice from professional tattoo artists but a thin layer a few times a day should be plenty to get that tattoo healing just right. Before bedtime and when waking up in the morning are the times we concentrate on applying. 

Please spot test before use. Some people are more sensitive than others when it comes to certain oils.

Do you test on animals? 

- Absolutely not! we test this product on ourselves and our own tattoos. Respect the Earth and your body! We are certified cruelty free. 

- Well number 1, We use ingredients in a way that none of them do. We put time and research into making the most effective cream and we didn't release our product until we tested it against all the well known brands and creams out there on ourselves and our friends. Most other products that claim to be tattoo care products are generally all thick, greasy butters or balms - we are a cream that absorbs very well and wont leave you feeling greasy or with a thick balm paste on your skin. 

- Secondly, we are the most versatile remedy cream out there. No other product can produce the results we do for a multitude of skin conditions and irritations. Sunburnt? Apply us to soothe and heal the burn. Itchy skin? Apply us to remedy the itch. Dry and cracked skin? Allow us to hydrate and replenish your skin for you. 

We are an everyday moisturiser and skin remedy cream. We are NOT just a tattoo care product, we are much more than that. This is why nobody compares when it comes to quality and usefulness, because we have it all covered. 

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